The meaning of quality tools in improving a Quality Management System

Main quality tools – usage and comparison

Team's role in a process of improvement 

Techniques of gathering and presenting data

Stratification

Histogram

Pareto analysis

Interrelationship diagram

5-WHY

Ishikawa's cause-and-effect diagram

Brainstorm

Costs and profits analysis

Choosing the right elements – the point method, paired comparison

Corrective and preventive actions