| Training content |
- Basic communication rules
- Communication circle and the most important elements that help to understand messages
- Intonation – one of the key factors in exerting influence
- Empathy - identifying with another's feelings
- Communication funnel – from what we say to what our receiver remembers
- The art of adapting a message to our interlocutor - Two brains rule and behaviour typology
- Verbal and non-verbal communication
- Listening – one of the most important elements in communication
- Paraphrase – the art of repetitions and hiding your emotions
- Body language – the meaning of a non-verbal communication
- Assertiveness
- Map of assertiveness – Diagnosis of areas in need of further assertiveness skills development
- Transactional analysis' approach to assertiveness
- The art of argumentation and persuasion
- Taking initiative during a conversation
- Recognition and defending against manipulation
- Methods of argumentation and exerting influence
- Convincing others to your arguments
|
| Duration |
| 2 days (8 hours each) |
|
