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The goal of that training is to develop skills of individual participants, that will help them solve conflicts with a win-win result and cope during negotiations. Thanks to the training, the participants will be able to: understand that winning a negotiation process does not guarantee the realization of long-term needs; improve basic communication skills important for successful negotiations; learn their strong and weak sides as a negotiator, and successfully use effective negotiation techniques.
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| Training content |
- Introduction to negotiation – from a conflict solving perspective:
- Circle of conflict and strategies for approaching conflicts;
- Conflict's reaction styles.
- Negotiations – choosing a strategy:
- Negotiations – what they are and why do we use them;
- Negotiations strategies and their assumptions;
- Creating positive negotiation atmosphere;
- Three levels of communication in negotiations;
- Rules of effective communication with a negotiation partner;
- Shaping a situation.
- Integrative negotiations:
- Rules of integrative negotiations;
- Preparation stages – position, interest, goal, BATNA, procedures, solutions' creative searching;
- Rules of resigning in integrative negotiations.
- Difficult moments during negotiations:
- Ways to break a deadlock;
- Tactics used by tough negotiatiors.
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| Duration |
| 2 days (8 hours each) |
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